Terms & Conditions

1. About These Terms

These terms and conditions govern all bookings made with Dot X Events(“we”, “us”, “our”), a Singapore-based party entertainment company. By making a booking — whether through our website, WhatsApp, or any other channel — you agree to these terms in full.

2. Booking & Confirmation

• A booking is only confirmed once we have received your deposit payment and issued written confirmation via WhatsApp or email.
• All bookings are subject to availability. We reserve the right to decline any booking at our discretion.
• Bookings made through the website are placed on a 48-hour hold until the deposit is received. The hold lapses if payment is not received within this window.

3. Deposit & Payment

• A non-refundable deposit of 50% of the total booking value is required to confirm your slot.
• The remaining balance is due in full on the day of the event, before services commence.
• Accepted payment methods: PayNow to UEN 53361913X (recipient shows as KOPIPASS, our registered company; Dot X Events is our trading name), bank transfer, or cash.
• We are not responsible for delays caused by late payment on the day of the event.

4. Cancellations & Rescheduling

Rescheduling: One free reschedule (subject to availability) is permitted if requested 7 or more days before the event; your deposit carries over to the new date. Rescheduling within 7 days is treated as a cancellation under the table above.

5. Changes to Your Booking

• Changes to services, duration, or add-ons must be requested at least 72 hours before the event.
• We will accommodate changes subject to availability and may revise the quoted price accordingly.
• Last-minute additions on the day of the event are subject to equipment and staff availability and cannot be guaranteed.

6. On the Day of the Event

• Setup time: We require 30–45 minutes for setup before your event start time. Please ensure access to the venue is available from this time.
• Venue requirements: You are responsible for securing venue permissions and ensuring sufficient space is available. Minimum space requirements are provided in your booking confirmation.
• Power supply: For services requiring electricity (sound system, karaoke, food stations), a standard 13A socket within 5 metres of the setup area must be available.
• Parking: Please arrange parking or a loading area for our team and equipment.

7. Outdoor Events

• Outdoor events are conducted at the customer's risk. We do not halt services due to light rain unless it poses a safety hazard.
• If conditions such as lightning, heavy rain, or strong winds make it unsafe to continue, we reserve the right to pause or terminate services without refund for time lost.
• An outdoor surcharge applies to certain equipment (Bouncy Castle +$40, Ball Pit +$40, Bubble Dome +$50). This is quoted at the time of booking.

8. Area & Public Holiday Surcharges

• Sentosa (incl. RWS, Capella, Siloso, Palawan): +$50
• Pasir Ris, Changi, Tampines, Jurong West, CBD: +$30
• Singapore Public Holidays and Public Holiday Eves: +$90
• All surcharges are shown transparently during the booking process and in your booking confirmation.

9. Photos & Marketing

• We may photograph or video-record our work at your event for use in marketing materials, social media, and our website.
• If you do not wish to be featured, please notify us in writing before the event.
• By not objecting, you grant us a non-exclusive, royalty-free licence to use such content.

10. Liability

• Our liability is limited to the total amount paid for the confirmed booking.
• We are not liable for any indirect, consequential, or special damages arising from our services.
• You are responsible for ensuring adequate adult supervision of all children using our equipment (including bouncy castles and ball pits) at all times.
• We are not responsible for injuries or damage caused by guests misusing our equipment in contravention of safety instructions provided.

11. Force Majeure

We are not liable for failure to provide services due to circumstances beyond our reasonable control, including but not limited to: natural disasters, government restrictions, pandemic-related restrictions, or venue closures. In such cases, we will offer rescheduling at no extra charge or a credit note valid for 12 months, at our discretion.

12. Governing Law

These terms are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.